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[问答题,案例分析题] 客运员在旅客投诉处理技巧中,如何应用倾听技巧?

半夏泻心汤中半夏、干姜与黄连、黄芩的配伍意义是() ["平调寒热","降逆止呕","燥湿和胃","消痞散结","化痰消痞"] 疏肝健脾法的代表方是() ["四逆散","逍遥散","归脾汤","柴胡疏肝散","四君子汤"] 风热壅盛,表里俱实证。治宜() ["银翘散","麻杏甘石汤","防风通圣散","大柴胡汤","桑菊饮"] 患者初见寒热往来,胸胁苦满,因泻后而成心下痞硬,胀满而不痛,时有呕吐,肠鸣泄泻,舌苔微黄而腻,脉弦。治宜() ["半夏泻心汤","小柴胡汤","大柴胡汤","葛根芩连汤","藿香正气散"] 患者腹痛时发,肠鸣泄泻,泻必腹痛,每于情志不畅时发,两胁疼痛,舌苔薄白,脉弦缓。治宜() ["四逆散","半夏泻心汤","葛根芩连汤","痛泻要方","白头翁汤"] 客运员在旅客投诉处理技巧中,如何应用倾听技巧?
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