（）is software about the relation between the customer and the supplier in marketing. 。 CustomerRelationshipManagement（CRM） ；。 。 CustomerService ； ；。 。 Salesplanning ； ；。 。 Distributionchannel。
If the goods is damaged or lost in the process of logistics, the shipper can（）to the carrier. claim。 ask for pay。 sue。 fight。
（）is the function of loading goods in pallet and wrapping it. package 。 Containerization 。 palletizing 。 sorting。
（） is meant to provide facility for customer’s need or inquiry and arrange it. Service 。 business 。 customer service 。 making money。
Saving or reducing expenditure in business is （） Save money 。 Increase cost 。 cost planning 。 cost control。
（）is the way to deliver goods for different shippers in the same truck, by the most economic route.
